Sandeep Sharma
CEO, Quess APAC & COO, Quess US
Job Title : Application Support Analyst
Location:
Singapore
Experience:
5 Years
Number of positions:
10
Shift:
No
Roles and Responsibilities :
- Understand the key concepts and methods of support functions.
- Understand the scope of support within the department.
- Control and maintain healthy environment for the applications within scope.
- Provide Level 1 and Level 2 support with good quality of service and response.
- Be in the forefront of communications and having good relationship with customers and any stakeholder involved.
Requirements :
- 5 years of expertise in application OR technical support
- Good understanding and exposure to PL/ SQL language and unix shell scripting
- Good experience on issues and root causes analysis
- Ability to express and explain with both technical and normal terms verbally or in writing
- Experience in managing incidents, requests and problems resolution
- Understand concepts of IT Production environment and deployment process
- Understand concepts of ITIL
- Experience in working with application monitoring and automation
- Experience in scripting languages (Windows or Unix)
- Experience in application development life-cycle
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